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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steve Williamson

March 27, 2026

5  out of  5
rating by Steve Williamson
"Taylor took care of me and was very professional and courteous."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Susan Balderson’s Team. "
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lynn manies

March 26, 2026

5  out of  5
rating by lynn manies
"My agent was so helpful! Very kind and found the best options for me ❤️ Penny & Susan are so accommodating and can help with anything!"
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Marilyn Carter

March 26, 2026

5  out of  5
rating by Marilyn Carter
"Very helpful. Great service"
We responded:
"Thank you!"
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Cathy Beckner

March 25, 2026

5  out of  5
rating by Cathy Beckner
"Great customer service and an amazing experience working with Penny! Thanks Penny for your outstanding support."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Susan Balderson’s Team! We deeply appreciate your kind words about Penny . "
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Michael Armbrister

March 12, 2026

5  out of  5
rating by Michael Armbrister
"I've been very happy with our experience as State Farm customers. Our insurance costs have actually gone down the past few years as other folks have seen increases. Susan Balderson's office is extremely quick to reply to our emails and make account changes. We typically try to shop around for insurance every few years, but we haven't had to with Susan's State Farm office!"
We responded:
"This is such great news!!! We appreciate you staying with us and giving us a chance. We are lucky to have customers like you!!😊"
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Harmony Richie

March 10, 2026

5  out of  5
rating by Harmony Richie
"Taylor was amazing and got my policy and quote promptly. She was very informative and very kind."
We responded:
"Thank you so much! We appreciate your feedback and will let Taylor know what a great job she did 🤩"
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Cassandra Wellons

March 3, 2026

5  out of  5
rating by Cassandra Wellons
"The customer service rep that assisted me was amazing. I have been with State Farm for a little over a year now and I'm very pleased with the service that is provided to me."
We responded:
"Thank you so much!! We appreciate you taking the time to leave your review. "
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Greg Barsnica

March 2, 2026

5  out of  5
rating by Greg Barsnica
"Susan and Penny were great at getting me switched over from another company to save some money."
We responded:
"Dear Greg, We are grateful and appreciate the time you took to leave your review. It's feedback like yours that reminds us why we do what we do. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon."
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Jack Nott

February 23, 2026

5  out of  5
rating by Jack Nott
"Very quick and easy to work with"
We responded:
"Thank you for the 5-star review, Jack! Here on State Farm Agent Susan Balderson’s Team, we are proud to serve our community and appreciate your recognition. "
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Todd Kirkland

February 9, 2026

5  out of  5
rating by Todd Kirkland
"Great price easy to talk to the agent.Im very happy."
We responded:
"Thank you for taking the time to leave such a great review, Todd. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Lakisha Willson

February 6, 2026

5  out of  5
rating by Lakisha Willson
"Penny was awesome. I was complaining about how expensive car insurance is and she gave me an awesome quote for 2 vehicles with 3 life insurance policies and rental insurance. My schedule is random and on call and she worked with me to get everything done at my convenience. Thank you so much Penny and your awesome and great customer service."
We responded:
"Thank you for letting us know what an excellent opportunity Penny made possible for you! Welcome to State Farm and we will always be happy to help you!"
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Irene Hart

February 4, 2026

5  out of  5
rating by Irene Hart
"Penny was very helpful and patient with all the questions I asked. She was able to save me money on my insurance, making me very happy."
We responded:
"Hello Irene, Thank you for the awesome feedback. Hearing that your experience went well really makes our day. If you ever need anything please don't hesitate to reach out to our team. Please let us know what we can do for you in the future."
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Susan Leonard-Agnor

February 3, 2026

5  out of  5
rating by Susan Leonard-Agnor
"Susan is very knowledgeable and committed to making this the best experience she can for you with your insurance purchase. I appreciate all that she did!"
We responded:
"Greetings Susan, Thanks for choosing us and leaving such a great review! We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. We're here for you anytime!"
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Sandy Haberkost

January 20, 2026

5  out of  5
rating by Sandy Haberkost
"Working with Penny and others at State Farm was a great experience. The process was easy from start to finish. They answered all questions thoroughly and were very responsive."
We responded:
"Thank you for leaving us such a kind review!! We appreciate you recognizing our efforts into providing the best customer service. Penny is definitely top notch!"
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Brillo1155 Strong

January 14, 2026

5  out of  5
rating by Brillo1155 Strong
"Ease & excellent help on my new policy"
We responded:
"Thank you!! We appreciate you!"
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Maximo

January 13, 2026

5  out of  5
rating by Maximo
"All way great takes time to inform you about your business and insurance policy"
We responded:
"We try to make sure we have the absolute the most informative team to be able to answer all your questions. Thank you!"
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Jenni Taylor

January 13, 2026

5  out of  5
rating by Jenni Taylor
"Really enjoyed working with Robyn and the girls at the Moneta Va office! They were very knowledgeable and made us feel like family! I give this team a high 5 🌟!"
We responded:
"Yay!! We do want you to feel like family. It’s important to us to provide that comfort and quality at the same time. "
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Dean Pavlic FFL Shield

January 12, 2026

5  out of  5
rating by Dean Pavlic FFL Shield
"Great customer service. Instant savings on my vehicles. Highly recommended"
We responded:
"Thank you! So glad we could extend savings on your policy!"
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Baron Seabrook SR

January 9, 2026

5  out of  5
rating by Baron Seabrook SR
"I can honestly say Robyn my State Farm agent has been taking care of me and my vehicle needs for about a year now and I’ve never felt more like family, she truly care for her clients and there needs and will always be my your side- honest and dependable and very reliable she is someone you can trust without question"
We responded:
"Thank you for this amazing feedback! Robyn is definitely a rockstar and we appreciate her so much. She will be happy to know she’s made such a difference for you. "
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Megan Cook

December 23, 2025

5  out of  5
rating by Megan Cook
"Absolutely incredible customer service! I am so thankful and appreciative. Very kind and very quick!"
We responded:
"Thank you so much!!"
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Whitney Lang

December 22, 2025

5  out of  5
rating by Whitney Lang
"Penny was amazing! Walked me through the process and saved me $100 a month!"
We responded:
"Thank you!"
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Jessi Warren

December 16, 2025

5  out of  5
rating by Jessi Warren
"Penny was excellent to work with and found many opportunities to lower our insurance costs. I highly recommend this office!"
We responded:
"Thank you!"
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Penny Mcmurry

December 9, 2025

5  out of  5
rating by Penny Mcmurry
"Easy process. loved our customer rep. Penny Robertson."
We responded:
"Thank you!"
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Calvin Hawley

December 5, 2025

5  out of  5
rating by Calvin Hawley
"Excellent service. Quick response. Everyone in the office is friendly and very professional. I had an accident out in the middle of no where on a Friday afternoon in a rural county. But these folks found a towing service and had us on our way in just a couple of hours. Great work!! I would highly recommend this State Farm office to anyone seeking insurance."
We responded:
"Thank you!"
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Taylor

December 2, 2025

5  out of  5
rating by Taylor
"Susan is always so friendly. Highly recommend the Moneta office!"
We responded:
"Thank you!"