
State Farm® Insurance Agent Susan Balderson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chasiti Stump
August 13, 2025
"Very polite and friendly and was able to answer all my questions"
"Thank you so much!!"
Hailey Smith
August 8, 2025
"Penny was great and helped me very much!"
"Thank you for your 5 star review! My State Farm team and I are happy to be your good neighbor! "
Susan Sawran
August 7, 2025
"Penny was very thorough and professional. She was quick to get back to me on a quote as well as answers to all my questions. I also appreciate the research she did on my home."
"You are so kind to leave us such an amazing review. We are so blessed to have Penny on our team! We are always here for you😊"
Brian Harper
August 6, 2025
"Super helpful and so nice! Penny and company made everything so easy."
"Thank you so much!"
Robert Clark
July 30, 2025
"Helpful and took time to listen"
"Thank you so much!!"
Lauren Greer
July 30, 2025
"Saving me so much money with Penny and Susan at State Farm. I have a 16 year old driver now. I have had Erie before which was slowly creeping up. I was with travelers in the last year, and when my son turned 16 and got his license i was shocked that they wanted about 3500 more for 6 months. I briefly tried progressive, and then landed on State Farm. They do not price gouge you due to having a teen driver. A pleasant experience so far. I really appreciate how quickly and efficiently Penny ran the quote, she can be reached easily. I also like that they are local. Excellent customer service!"
"We appreciate your review! Thank you for letting us know what a great experience you had with Penny. If you ever need assistance, please do not hesitate to reach and stop by anytime for a visit! "
colby mcguire
July 25, 2025
"Im the kind of person to get overwhelmed really easily, so having Susan help me with getting what i needed for my first car at my own pace was a great help and i really appreciated."
"Thank you for taking the time to leave us such a kind review! It was an honor to help you on your journey. "
David Moore
July 17, 2025
"My experience buying a home was wonderful. State Farm played a significant part in that buy providing the homeowners insurance. I couldn't be happier with the kindness and timeliness of the communications from Kimberly Atwood. Excellent service."
"Thank you so much!! We are so happy to be part of your journey in buying your home. Please let us know if we can assist you in any way. "
Bob Mahan
July 10, 2025
"Thank you Penny for all your help and making the experience with State Farm very seamless and easy..If you need insurance without the hassle go see Miss Penny"
"Thank you! We appreciate your very kind feedback and look forward to working with you! "
Melissa Mitchell
June 30, 2025
"Penny at State Farm got me the best rate possible with full coverage . She listened to my concerns and needs and got me the policy I needed. She also has helped two other people that I know with great policies. Thank you Penny. Great job along with being an awesome person."
"Thank you for sharing your experience!! We are thrilled to know you had such a positive outcome. We look forward to continuing to support your insurance needs! "
Angela McGuire
June 26, 2025
"Kim at the moneta office was wonderful."
"Thank you so much for your kind words!!"
The Big Fellar
June 26, 2025
"Kimberly Atwood did an outstanding job helping add a vehicle and making the process easy peasy!! Thank you!!"
"Thank you for taking the time to leave a review. We appreciate your feedback!!"
Adrienne Martin
June 19, 2025
"Kim was by far the most patient and helpful agent I think I have ever had the privilege to work with. She took the time to explain literally every detail through all of my questions. I was very agitated when I called in due to the rate my previous insurance company increased to. Kim removed all of my frustration. She was very personable, easy to talk to, extremely helpful and it is obvious that she is passionate about helping others!!!! I don't think I am ever leaving State Farm. #KimYouRock"
"Welcome to State Farm!! We are so glad to have you as a customer and are so happy you had a good transition experience with Kim. We strive to take good care of our customers every day! Thank you for your kind words! "
Stephanie Hudson
June 17, 2025
"Kim has been a pleasure to work with! She helped me to get the best quote possible. I'm so thankful for all of her help, it really made shopping for car insurance a lot easier than I expected. Thank you so much Kim 😊"
"That is great news! Thank you so much for your feedback and welcome to State Farm!!"
Morgan Mawyer
June 17, 2025
"Just switched to State Farm and Penny laid everything out so simply for me! Loved it"
"We appreciate your kind review! If we can do anything else for you, please don’t hesitate to reach out! "
Brian Kapuscinski
June 16, 2025
"We had just recently moved from Illinois to Virginia. I was very pleasantly pleased with how easy it was working with this office, and especially how helpful Kimberly Atwood was with transferring our auto insurance and setting up our homeowners insurance. I was with my previous agent in Illinois for 40 years and was concerned if I could find another agent that was as good to work with. No worries now, I believe I have."
"This is exactly what we strive to do! We appreciate your kind words and want you to know our mission is to be there for all of your insurance needs! Welcome to Virginia!!"
Eileen M
June 14, 2025
"Great communication! They worked on my homeowners and car insurance bundle and saved me big $$!"
"Great news!! We are so happy we could help. Thank you for your kind words!! "
Penny DeLay
June 12, 2025
"I was looking for auto insurance and Penny from State Farm helped me so much...She is awesome if you need any insurance auto health insurance life home give her a call...thank you for allowing me to be part if the Stare Farm family"
"Thank you for taking the time to share your thoughts! We are so happy you chose to become part of the State Farm family and welcome you to give us a call anytime. Penny truly loves her customers and her customer satisfaction is a top priority!!"
Amber Ashby
June 11, 2025
"Just recently switched to State Farm and Kim Atwood has been a dream assisting me. Not only has she helped me save money on my vehicles and sports bike but she also got me all signed up for life insurance for next to nothing. She’s diligently answered all my questions and given me all the information I’ve needed and may have forgotten to ask. Kim has been so wonderful to work with!"
"Thank you so much for your kind review!! We appreciate your business and are so thankful we have earned your trust. Kim is definitely an invaluable team member! Welcome to our State Farm family!!"
JOEY PAULSEN
June 9, 2025
"What a great experience. Kim went above and beyond to help me and get the coverage I need. Definitely recommend taking a look at State farm."
"Thank you for taking the time to share your thoughts! We appreciate your feedback and strive daily to be the best for our customers. "
Gary Dailey
June 4, 2025
"Was very pleased. Thank you. The price was great."
"Thank you so much!!"
Angel Ramos
June 2, 2025
"Great experience and very detailed oriented. So incredibly helpful. Gonna refer State Farm to all my friends and family.And Kimberly Atwood is Amazing and so very helpful."
"Thank you so much!! We appreciate you!"
Rob Martin
May 20, 2025
"Very friendly people, easy to work with. Reasonable pricing for our insurance needs."
"Thank you so much and we appreciate you picking State Farm!"
H
May 19, 2025
"Kim was great to work with, she was very helpful. I appreciate her!"
"We do too!! Thank you for your kind words!!"
Linda Breckinridge
May 19, 2025
"Kimberly Atwood is an excellent asset to your organization. She spent the necessary time with me so she could understand our needs and gave prompt advice and quotes. I will definitely recommend her to my friends!"
"Your review is so kind and we appreciate you!! We strive to meet all of our customer’s needs! Welcome to State Farm😊"