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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Chasity Bailey

September 9, 2023

5  out of  5 rating by Chasity Bailey
"Kim has been wonderful and very helpful. She took the time to make sure I understood every step of the way. Thanks"

Kathleen Duffy

September 7, 2023

5  out of  5 rating by Kathleen Duffy
"Timely reply and follow up. Great info, prompt service. Reasonable prices for appropriate coverage. Thanks!"

Crystal Austin

September 1, 2023

5  out of  5 rating by Crystal Austin
"Kim provided awesome customer service, she was knowledgeable and helpful with reviewing and offering the services which would benefit me and my family. She followed up with me, like she stated, and ensured my request were completed in a timely manner. Thanks Kim!"

Brooke Mitchell

August 30, 2023

5  out of  5 rating by Brooke Mitchell
"Robyn is very responsive to calls and texts and wonderful rates...100% recommend Susan Balderson Ins Agency!! A+++"

Caitlin Overstreet

August 28, 2023

5  out of  5 rating by Caitlin Overstreet
"I've had a great experience with this office since day one. Each time I've called with any questions or needs the staff has been very helpful and quick to respond. I recently added another vehicle to my coverage and they made the process as seamless as possible for me. I would highly recommend them to anyone who is looking for an agent in the area."

Tricia Huegel

August 11, 2023

5  out of  5 rating by Tricia Huegel
"Everyone in this office is a pleasure to deal with. Always greeted with a smile even by the “furry” staff. Robyn was extremely helpful and guided me through the process of a homeowners claim when a tree fell against my home. Would highly recommend this team!"

Nicole Marletta

August 11, 2023

5  out of  5 rating by Nicole Marletta
"Wonderful customer service and extremely knowledgeable!!"

robert miller

August 11, 2023

5  out of  5 rating by robert miller
"I was treated with respect by Kim Atwood and will recommend Susan Balderson State Farm to everyone. They were so nice, polite and professional with all my needs."

Laura Whiteman

August 11, 2023

5  out of  5 rating by Laura Whiteman
"I have had a few opportunities to deal with the ladies in the office, mostly Robyn. I am new to the area and this office has taken care of my needs since before I got here! Fast, friendly and efficient!"

Lyric MonroeHill

August 11, 2023

5  out of  5 rating by Lyric MonroeHill
"Penny was amazing and thorough! She was consistent in making sure that I had the exact coverage I needed. Thank you so much for taking the time to assist me! I truly appreciate it."

Roy Prusak

August 10, 2023

5  out of  5 rating by Roy Prusak
"Been with State Farm for what feels like literally forever now. My most recent inquiries were handled by Kimberly and she was very resourceful, took the time to answer all of my questions in detail and provided everything we needed to make appropriate decisions for our insurance coverage. Customer service is still high on their list beyond simply providing great coverage. Thanks so much Kimberly & Team!"

Eric S

August 9, 2023

5  out of  5 rating by Eric S
"Was given awesome service with very reasonable rates. Much less than I was paying before. Thank you!"

Cindy Barber

August 9, 2023

5  out of  5 rating by Cindy Barber
"Penny made changing our entire Insurance portfolio effortless and affordable! Great customer service throughout AND after the entire process! Most appreciated!"


July 27, 2023

5  out of  5 rating by KATHLEEN EMMKE
"My husband and I needed information regarding the new Virginia law to protect ourselves from underinsured or uninsured drivers should an accident occur. Kim was a huge help to explain the new law and when the higher rates would go into effect at our auto insurance renewal. We truly appreciate her help today. Thank you so much!"

Klara Finaru

July 25, 2023

5  out of  5 rating by Klara Finaru
"Had the pleasure of working with Penny at State Farm in order to set up my first auto insurance! I was nervous stepping into the office and did not know what to expect. She was so welcoming, kind, and truly what I would imagine a “good neighbor” to be. She made the process simple, quick, and even set me up with discounts in order to make the plan most affordable for someone still in university! In addition, every State Farm office should allow pets at work because having a cute little pug around when making big life decisions makes everything easier ;)) 5 stars well deserved."

Angelica Sanchez

July 16, 2023

5  out of  5 rating by Angelica Sanchez
"Super helpful staff. Goes above and beyond to help and make sure my policies are taking cared of."


July 14, 2023

5  out of  5 rating by B M
"Mrs. Penny & Mrs. Kimberly made my insurance purchasing process very easy and painless. Thank you guys so much and I recommend them to anyone."

Timm Walk

July 10, 2023

5  out of  5 rating by Timm Walk
"Very helpful and extremely nice. Great price for the coverage I asked for. Very informative and patient. They help me with anything I need. If takes one phone call and they fix any problems I have. I cannot recommend them high enough. This is the best insurance company I have ever had the pleasure of using."

Maria Belbruno

June 28, 2023

5  out of  5 rating by Maria Belbruno
"I'm very grateful for Ms Susan Balderson! I found myself feeling extremely overwhelmed when I was shopping around for car insurance and felt a huge sense of relief once I was contacted by Ms Susan who made the whole process as easy as possible for me. She was efficient and very helpful. I'm thankful for her and her team! If I could give her more stars I would!"

Kristi Lucado

June 16, 2023

5  out of  5 rating by Kristi Lucado
"Penny Robertson was an absolute dream to work with! So easy to deal with and answered all my questions promptly! Would definitely recommend anyone that is looking for insurance to her!"

Steve Whitaker

June 2, 2023

5  out of  5 rating by Steve Whitaker
"Penny Robertson was wonderful to work with , very professional and knowledgeable as well as kind and friendly , excellent experience. I highly recommend ."

Ray Schrider

May 19, 2023

5  out of  5 rating by Ray Schrider
"They took care of all of my insurance needs"

kendell webber

May 18, 2023

5  out of  5 rating by kendell webber
"Saved me!! Needed insurance asap and she helped immediately. Very kind and helpful."


May 18, 2023

5  out of  5 rating by Erin
"Very pleasant and helpful! Took care of what I needed in a timely manner!"

Tammy Brady

May 5, 2023

5  out of  5 rating by Tammy Brady
"My agent was so informative, courteous , ready to help me made it so easy for me to switch from Hanover to State Farm"