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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andrea Johnson

September 27, 2024

5  out of  5
rating by Andrea Johnson
"Penny was very helpful with my quote for me, saving money where we could, & purchasing my policy! Definitely satisfied"
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Deborah Conliffe

September 25, 2024

5  out of  5
rating by Deborah Conliffe
"Kim explained an was very helpful an patient. Thanks Kim"
We responded:
"Thank you so much!!"
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Foster Vaught

September 25, 2024

5  out of  5
rating by Foster Vaught
"Kim was excellent to work with. Professional and prompt service."
We responded:
"Thank you so much! We appreciate you Foster"
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Makena Tuck

September 25, 2024

5  out of  5
rating by Makena Tuck
"Kimberly Atwood was so so helpful and got me the cheapest and best quote I could find!! 10/10 recommend them for the best customer service and insurance!"
We responded:
"Thank you Makena! We try so hard for our customers and we appreciate your kind words. "
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Kevin Yopp

September 24, 2024

1  out of  5
rating by Kevin Yopp
"Absolutely the worst insurance agent I have had since I've been driving. They always come up with some reason or excuse to jack the rates up. No accidents or tickets in 7+ years. Never late. Once I adjust my coverages to get my rate down after 2 months I recieved a solicitation call from someone at the office saying I could add a life insurance policy with no rate increase and I would get $0 deductible instead of the $1k I had. Then was told I had to pay a fee that day to be eligible and I did. Well the story was too good to be true. My rate did increase over $40 and I've been paying for the change in policy and their explanation is "sorry for the miscommunication, it doesn't take effect until October". Which doesn't make sense why would I pay for a policy that's not in effect for several months, furthermore why did my rate increase at all. That was never explained. Miscommunication??? I don't think so. Shady salespeople is more like it. 🤔But it's the law, you gotta have insurance🤷‍♂️"
We responded:
"Kevin, thank you for taking the time to share your experience. I sincerely apologize for the issues you’ve encountered. Please reach out to me, Susan Balderson at 540-427-6906 or susan@myagentsusan.com, and I will do my best to assist in resolving this matter. I hope to hear from you soon."
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Tyler 090706

September 19, 2024

5  out of  5
rating by Tyler 090706
"Penny made insuring my vehicle super easy!"
We responded:
"Thank you so much!!"
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Raye Blankenship

September 5, 2024

5  out of  5
rating by Raye Blankenship
"I am so thankful that Kim helped me get exactly what I needed. She is very patient and courteous. She definitely is my go to person..."
We responded:
"Thank you Raye! Kim cares so much for her customers and is truly a shining star with our agency!! "
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Tambra Martin

September 5, 2024

5  out of  5
rating by Tambra Martin
"Susan was great!!!!! She is very pleasant and will try to help to get you the best rates."
We responded:
"Thank you!"
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Andrew Barker

August 30, 2024

5  out of  5
rating by Andrew Barker
"Susan Balderson, and everyone at this State Farm Insurance Agency, has been very helpful and great to work with."
We responded:
"Andrew, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Susan"
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Shirley Ann Justis Mitteldorfer

August 28, 2024

5  out of  5
rating by Shirley Ann Justis Mitteldorfer
"Penny has been amazing! I do so appreciate her communication about my auto and rental insurance!"
We responded:
"Thank you!!"
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Benji Viera

August 27, 2024

5  out of  5
rating by Benji Viera
"The tow was smooth and efficient. I received services fairly quickly and had no issues. 10/10 would recommend"
We responded:
"Benji, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Susan"
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Aditya M

August 24, 2024

5  out of  5
rating by Aditya M
"It was a pleasure working with the State Farm team. Starting from the intro call to the finalization of the policy, Communication was open and clear, very responsive, answered all my questions and made the process feel very seamless. I will absolutely recommend working with this team. Thank you, Penny for all your help. Appreciate it."
We responded:
"Thank you!! Your feedback is so important to us and it helps us to continue to improve. Welcome to State Farm!"
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Ashley Oliver

August 23, 2024

5  out of  5
rating by Ashley Oliver
"Penny helped me get the right car insurance and was very easy to communicate with."
We responded:
"Thank you for your feedback and we are so happy to have Penny on our team!!"
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Teagan Bowen

August 23, 2024

5  out of  5
rating by Teagan Bowen
"Always pleasant service and helpful. Any time I've contacted. Kimberly set up a new car on my policy today with no problems ! Highly recommend their insurance company"
We responded:
"Thank you!! Kimberly enjoys her customers so much and will be so happy for your review. "
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Dave Burris

August 22, 2024

5  out of  5
rating by Dave Burris
"Penny Robertson provided cost estimates while I was looking for a new vehicle, and then helped me seamlessly add the vehicle to my policy once I purchased. She provided timely accurate information and was a pleasure to work with."
We responded:
"Thank you!! Penny strives to provide good quality service to her customers and she will so happy to know she made that impact for you😊"
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jade farmer

August 21, 2024

5  out of  5
rating by jade farmer
"Kim was absolutely amazing !!! Great customer service highly recommend!!!"
We responded:
"Thank you so much!! We appreciate you!"
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Tabatha LaPrade

August 16, 2024

5  out of  5
rating by Tabatha LaPrade
"Penny has been amazing! She has been professional, answered all of our questions and set us up as a new client for auto, homeowners and life insurance. Not to mention saved us a bunch of money!! She was quick to get back to us and has been wonderful to work with. If your looking for insurance or even if your just trying to compare prices give her a call, you will not be disappointed!"
We responded:
"Thank you so much for recognizing Penny!! We love our customers and appreciate your amazing feedback!"
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Donna Camden

July 24, 2024

5  out of  5
rating by Donna Camden
"Kim was very professional and kind. Does her job extremely well. I has a satisfying experience with her."
We responded:
"Thank you so much!! We appreciate your feedback!"
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Michael Edwards Jr

July 10, 2024

5  out of  5
rating by Michael Edwards Jr
"Very nice and respectful environment love it and always polite and courteous when I come into the door . Can't thank you enough everyone's very nice and professional when we come into the office."
We responded:
"Thank you so much!! "
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Dan Yusko

July 10, 2024

5  out of  5
rating by Dan Yusko
"Been a pleasure to deal with. Been with State farm for 20+ years new to VA and Susan's office. Happy to have a responsive agent to handle my ever changing needs."
We responded:
"Thank you!! It is so reassuring that we are meeting your needs and gaining your trust for such a long standing customer. "
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John Mann

July 10, 2024

5  out of  5
rating by John Mann
"Penny was wonderful!"
We responded:
"Thank you!!"
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Kevin Murdock

July 9, 2024

5  out of  5
rating by Kevin Murdock
"Absolutely amazing so very helpful in getting insurance made everything easy. Wonderful people to talk to. Thank you so much Penny"
We responded:
"Thank you so much!! We love Penny!"
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S

July 4, 2024

5  out of  5
rating by S
"I am very impressed with State Farm, their rates on insurance is absolutely amazing. I had the pleasure of speaking with Kim, she was very knowledgeable, helpful and very patient with me, by the time we ended our meeting, I purchased car insurance, renter’s insurance and life insurance, I feel very confident and secure with State Farm and extremely satisfied with the rates, very hard to beat. Not only did Kim walk me through the process with patience and support, she also gave me excellent feedback on being a mother of a special needs child, but she also gave me a few resources to aid in assisting my child. She is excellent."
We responded:
"Thank you so much!! Welcome to our State Farm family!! Kim loves her customers and strives daily to make a difference for them. We appreciate your feedback and please stop by and say hello sometime 😊"
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Gene Simmons

July 3, 2024

5  out of  5
rating by Gene Simmons
"Kim Atwood is always wonderful to work with. She never hesitates to help you a and always does so in a timely manner way to go, Kim Also I received a call from Horatio today the sale person at Southern Team and he commented how friendly and helpful Kim was when he spoke with her! You are wonderful kim!"
We responded:
"Thank you so much for your supportive comments!! Kim is a true gem!"
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Carri Thomas

July 3, 2024

5  out of  5
rating by Carri Thomas
"Have only ever dealt with them over the phone but they have always been pleasant to deal with."
We responded:
"Thank you so much!!"