State Farm® Insurance Agent Susan Balderson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Madison Simmons
November 5, 2025
"Kim with State Farm is amazing and helped us every step of the way!"
"Thank you so much!!"
Pamela Phipps
November 5, 2025
"She was so nice to my daughter. That my daughter told me to go see her. I got there and was very please. With everything she said to me. That I also changed company's to State farm insurance. It well save us both money each month. 2 happy customers."
"What great news!! We are so happy to help and it’s great to hear about your experiences. Welcome to the State Farm family!"
Michael Paolillo
November 3, 2025
"I like to thank Penny so much. New to the area and had to switch agents. She made it so easy for me. Thank You"
"You are so welcome! Thank you for your kind words!"
Theresa Simmons
November 3, 2025
"Recently I spoke with Kim about how much my homeowners insurance was costing us. She said let's see what State Farm can do. Kim was very knowledgeable knowing what her underwriters would be looking for and had the answers to provide them when asked. Thank you Kim for all your work and yes we are part of the State Family now."
"Welcome!! We are so happy to have you be part of our family! Kim is excellent at her job and you couldn’t have had a better person to guide you. "
Randy Dinwiddie
October 31, 2025
"Penny was great to work with. She has that personality that makes you think you have been friends forever. She definitely knows her stuff and was great at getting my Homeowners and Auto insurance set up. I highly recommend her!"
"Penny is very knowledgeable and personable, which is a great combination. Thank you so much for your kind words and we are thrilled that you are part of the State Farm family."
Amy Greenawalt
October 30, 2025
"This office is amazing. Penny is great to work with she saved me an insane amount wish i had switched sooner!!!"
"Thank you so much for your kind words about Penny and about our office. We want to welcome you to the State Farm family!! "
Chuks Iwunna
October 29, 2025
"5 Stars for KIM of State Farm for her empathy and professionalism.in handling my vehicle insurance issue."
"We appreciate your feedback!! Kim is a definite gem and an amazing team member. Please reach out if we can help in any other way! "
Mark Lynch
October 28, 2025
"Great service, great price, and Penny was a great agent to work with!"
"Thank you so much!! "
James Johnson
October 20, 2025
"She really cares about me and my family. I love it."
"Thank you so much!! Our customers are like family!"
Evan Minter
October 14, 2025
"Penny made my experience with State Farm Insurance absolutely wonderful. I'm paying less for car insurance and renters insurance with State Farm than I was paying for just car insurance with my last company. Penny made the process so simple and I was done in a matter of minutes. I recommend State Farm to anyone thats tired of overpaying for insurance"
"Thank you letting is know how we are doing. Our customer service is so important to us and we are so lucky to have Penny on our team. Welcome to State Farm and let us know if we can help you in the future!!"
Aaron Amos
October 7, 2025
"They are always very helpful anytime I call. Great people!"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Claire Forsyth
September 16, 2025
"My agent, Penny Robertson, has given me excellent insurance service, and has helped me feel welcomed in the community. I recommend!"
"Thank you so much for your review. We are happy to have you in the community and be able to help you get great insurance!"
Joan Meyers
September 15, 2025
"Had a wonderful experience with Susan Balderson's State Farm Agency at Smith Mountain Lake, Virginia. Worked with Kimberly Atwood and it was a flawless experience. Very professional."
"Thank you so much for your review!! We appreciate you taking the time to let us know about your experience. It is our goal to take great care of our customers! "
Tim Morris
September 14, 2025
"Penny was very cordial, thorough and professional. Excellent job."
"Thank you so much!!"
Jerry Parcell
September 12, 2025
"Auto.susan bàlderson,"
"Thank you!!"
Candy Monteleone
September 10, 2025
"Kim Atwood made our transition from Geico to State Farm very simple. She was very knowledgeable about each policy we wanted/needed and what our options were. Through the countless emails and phone calls, she remained patient and answered all my questions in detail with kindness. We even saved a little money with better coverage. My family is very thankful for all her help!"
"Thank you so much for taking the time to let us know what a positive experience you had while making the change to State Farm. Kim definitely cares about our customers and we are lucky to have her on our team. Please know we will always be here for any questions you may have in the future. "
Samira Silva
September 3, 2025
"Penny went above & beyond when I asked for help with my new insurance quote, she got me the best deal and made sure I had the best bundle available. I appreciat her so much ."
"That is great news! We love Penny and are so thankful for your kind words! It is our goal to take great care of our customers. "
Shelby Hand-Niblett
August 28, 2025
"Great experience, glad to be aboard."
"Thank you so much for your positive feedback!! We look forward to providing you with continued great service. If you need anything, just let us know. "
shelby Niblett
August 28, 2025
"Penny took great care of me she was patient and very professional and made sure I had everything I needed. Thanks again Penny ❤️"
"We appreciate your positive feedback!! We also appreciate our team and will continue to strive to be everything you need from your insurance company 😊"
Chasiti Stump
August 13, 2025
"Very polite and friendly and was able to answer all my questions"
"Thank you so much!!"
Hailey Smith
August 8, 2025
"Penny was great and helped me very much!"
"Thank you for your 5 star review! My State Farm team and I are happy to be your good neighbor! "
Susan Sawran
August 7, 2025
"Penny was very thorough and professional. She was quick to get back to me on a quote as well as answers to all my questions. I also appreciate the research she did on my home."
"You are so kind to leave us such an amazing review. We are so blessed to have Penny on our team! We are always here for you😊"
Brian Harper
August 6, 2025
"Super helpful and so nice! Penny and company made everything so easy."
"Thank you so much!"
Robert Clark
July 30, 2025
"Helpful and took time to listen"
"Thank you so much!!"
Lauren Greer
July 30, 2025
"Saving me so much money with Penny and Susan at State Farm. I have a 16 year old driver now. I have had Erie before which was slowly creeping up. I was with travelers in the last year, and when my son turned 16 and got his license i was shocked that they wanted about 3500 more for 6 months. I briefly tried progressive, and then landed on State Farm. They do not price gouge you due to having a teen driver. A pleasant experience so far. I really appreciate how quickly and efficiently Penny ran the quote, she can be reached easily. I also like that they are local. Excellent customer service!"
"We appreciate your review! Thank you for letting us know what a great experience you had with Penny. If you ever need assistance, please do not hesitate to reach and stop by anytime for a visit! "