Reviews

"Awesome to insurance company to work with. Prompt service. Very friendly and professional. Thank you Taylor."

"I’ve had a really positive experience with Susan Balderson State Farm. Susan and her team have always been friendly, responsive, and easy to work with. Whenever I’ve had a question or needed help with something, they’ve taken the time to explain things and get back to me quickly. I really appreciate the personal service and knowing I can reach out when I need to. I’ve been very happy with my experience."

"Excellent agent and excellent customer service"

"Every agent at this office has been so quick to assist! Best choice for your insurance needs at the lake!"

"I love Susan’s office. Everyone is always so helpful when I call and kind. I appreciate all they do. Thank you for being an awesome team!!!!"

"Great agents to work with. Were able to save me $$$ from current policies. Explained everything thoroughly. Easy communication with Kaitlyn! Highly recommend."

"Taylor over at State Farm was awesome to work with. She provided excellent customer service and was able to help me save about $50 a month on my auto insurance!"

"Happy with State Farm over 3 years"

"We recently moved from Minnesota to Virginia. We needed a home owners policy for our new house, we needed to re-establish our auto and camper policies once we were in the new house. Penny has been beyond helpful in helping us get everything in place. We greatly appreciate how professional, helpful, patient, friendly and knowledgeable she has been during this process! Highly recommend this agency!"

"Susan was amazing to get set up with, she got me a better premium from my previous insurance, is always quick to respond to questions and all of the staff that works with her are phenomenal to work with as well! so glad I switched over to State Farm!"

"Taylor was incredible, so helpful, and just the best insurance agent I have ever encountered. Thanks a bunch."

"Quick and simple thank you"

"im eighteen. With a corvette. Statefarm had the lowest rates. Not even in the 200’s i say. For an eighteen year old. Just for the sweetest, funniest, vibiest lady named kim to call me not even ten minutes later. Talking about how she would look to lower my rates as soon as she could. Girl, its after hours! She took the time out of her day to go over everything with me, and send me everything i needed via number. She was so sweet, and they are definitely for the people over here. 10/10 would reccomend."

"Penny is awesome!! I had let time slip up on me and forgot to call her beginning of the week and my insurance was set to run out the next day. Penny got me covered while on the phone and took payment. I was stressed but she got me taken care of and my weekend was stress free! It was a shame the company we had insurance with for 40 years or more wouldn’t do anything to help but Penny was able to make it happen in a few minutes!! I highly recommend Penny and the State Farm agent Susan Balderson."

"Penny was so great. Got the exact policy I needed at a great price. She made the experience great"

"Would 100 percent recommend. Taylor was a big help!!"

"Taylor was great! Very responsive and quick to assist my needs!! Highly recommend"

"Thank you so much for all that you do pertaining to the insurance that I have with State Farm. It’s always a pleasure dealing with a confident and reliable staff and personnel. It’s been a pleasure in past years and looking forward to future years to continue."

"Excellent excellent customer service staff goes above and beyond the call to help each and everyone of their customers I could not recommend them enough!"

"Great Insurance agent and makes you feel like part of the family"

"I had an excellent experience with this insurance agency. The staff was professional, knowledgeable, and genuinely took the time to explain all of my options. They made the entire process simple and stress-free, answered all of my questions promptly, and helped me find the coverage that best fit my needs and budget.

Customer service was outstanding from start to finish, and I truly felt like they cared about helping me rather than just making a sale. I highly recommend this agency to anyone looking for reliable insurance coverage and exceptional service. Thank you for going above and beyond!"

"I couldn’t ask for a better team to take care of my insurance needs. They are so friendly and knowledgeable!! In my time of need the response was immediate which made me feel at ease. The absolute best!!!"

"Great atmosphere, they have cute dogs too"

"The agents in the office were very helpful with all of my needs, specifically, Taylor! She was very responsive, respectful, and quick to help assist me with my needs!"

"Penny was who I needed to speak with, she helped me get a policy on a home clear across the country. I had contacted a couple of State Farm agents, as I already have State Farm for all personal policies. Penny reached out to me immediately and we worked together to get my new home insured. It took the other agent office over a week to call back. We look forward to work with Penny again when we make the final move this fall."