
State Farm® Insurance Agent Susan Balderson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Norman Scott
March 22, 2025
"Kim Atwood was a joy to work with. She helped me through all the steps to sign up for auto insurance. She was very professional and attentive to my questions."
Amber Garman
March 20, 2025
"Excellent company and saved me a ton of money. I highly recommend them."
shatara butts
March 11, 2025
"Penny was my agent. She is very kind and helpful throughout the whole process. I will definitely recommend statefarm for your insurance needs"
"Thank you so much!! We appreciate your kind words!! Please reach out for any of your insurance needs. "
Stephany Morris
March 5, 2025
"Kimberly is such an amazing person!! She works very hard to make sure you are taking care of no matter how big or small the question or concern is!! Thank you so much Kim!!!"
"We appreciate your feedback and your amazingly kind words for Kim. She truly shines in her role!! Thank you for noticing!!"
kim krienitz
March 5, 2025
"We just switched to State Farm and so far it's been a great experience. Kim was wonderful to work with, very nice and accommodating. I would recommend them for your insurance needs!"
"Thank you for taking the time to leave very positive feedback regarding your experience with Kim. We are blessed she’s part of our team!"
Paul Mcguire
March 3, 2025
"Kimberly Atwood was great to work with she helped me get my new purchase covered and sent info quickly."
"Thank you so much for letting us know what a great experience you had!!"
Shakira Counts
February 28, 2025
"Kim Atwood very helpful, did an excellent job with helping me and answering all my questions."
"Thank you so much for your feedback!! We appreciate you! 😊"
Linda bookout
February 24, 2025
"Penny was so patient with me while I was transitioning changing insurance companies. She came up with the best solutions . Thank you for solving our issues."
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Penny. Providing excellent served is our top priority, and it’s always rewarding to know that our efforts are appreciated!! "
M Bshow
February 24, 2025
"My experience with this office was outstanding. Having newly moved to VA, I was able to get my car and home insurance all handled in less than an hour."
"Thank you for choosing us!! Welcome to our insurance family. We are committed to providing to best service and support for you. "
lynn manies
February 14, 2025
"My agent was so helpful! Very kind and found the best options for me ❤️"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Samantha Moore
February 8, 2025
"Fair rates and fast, friendly service. Kim Atwood provided a smooth and easy policy change within the last business hours of the day with little notice. Her diligent work is much appreciated."
"Thank you so much for taking the time to leave such a kind review!! When our team goes the extra mile, it means the world to hear the feedback!!"
DERVIN BROWN (HIGH INTENSITY SOUND)
February 7, 2025
"Kimberly best agent since in virgina since my 6 years of being here"
"Thank you so much for your review!! We agree that Kim is amazing!!"
JOEY PAULSEN
January 31, 2025
"What a great experience. Susan went above and beyond to help me and get the coverage I need. Definitely recommend taking a look at State farm."
"Thank you for taking the time to share your thoughts! We appreciate your feedback and strive daily to be the best for our customers. "
Andy Wright
January 22, 2025
"Kim did a fantastic job putting my quote and insurance package together! She provided excellent service and competitive rates."
"Thank you so much!!"
Lindsey Smith
January 17, 2025
"Susan, Penny, and the rest of the team were so helpful in getting us a quote and setting us up with a new policy! They were able to answer all of my questions. The process was quick and easy. I very highly recommend them!"
"Thank you so much for your positive feedback!! Our customers mean the world to us and we welcome you to State Farm!!"
Ginny Overstreet
January 16, 2025
"So easy to do business with! I’ve been a client of this office for a few years now and everyone is amazing. Penny is always helpful and knowledgeable whenever I call!"
"Thank you Ginny! We are so lucky to have Shelby working here. She takes pride in helping our customers. We are excited to help you plan for all of life’s emergencies."
Deirdre Munoz
January 3, 2025
"Looking for lower payment on my car ins.. it’s not what I expected but it’s better than what I had been paying."
"Thank you! I’m glad we could make an improvement for you! We are striving to improve and would love to hear any suggestions you may have. "
Ronna Vermaak
December 17, 2024
"Friendly, fast, affordable and efficient."
"Thank you so much for taking the time and giving us such positive feedback!!"
Alexandra Carbone
December 16, 2024
"Susan was awesome! Personable, knowledgeable, and very quick. I had my insurance transferred from another state all over the phone and within a half hour! Definitely recommend!"
"We appreciate your kind words. We try to make these life changes as effortlessly as possible. Welcome to State Farm!!"
Luke O'Connor
December 12, 2024
"Penny was super helpful, got me exactly what I needed gave me a few options to try and help out as best she could. Very satisfied with my experience"
"Thank you for your feedback!! Your satisfaction is very important to and we are so thankful Penny was so helpful. "
Marvin Schmiedebach
December 9, 2024
"I got in contact with Penny and she helped me to get a better insurance. Very kind and professional. Would refer her any time!"
"That is such great news! We appreciate your feedback and are thankful Penny could help you!"
Reggie Keaton
December 9, 2024
"We will see how things go."
"Thank you!"
Harry VanGuilder
November 27, 2024
"Kim handled my claim quickly and efficiently for repairing a stone chip in my car windshield. I called the office on Friday and the repair was completed on Monday morning."
"Thank you for your feedback. Your kind words encourage our entire team! "
Bobby Lucado
November 23, 2024
"Quick, easy and a pleasure to do business with, nicer to deal with and don't treat you like you're just a number."
"Thank you so much for your 5-star review!! We are happy to be your good neighbor!!"
Rashonda Gilbert
November 21, 2024
"Penny was very nice to me & I love my quote. Thank you!!"
"Thank you so much!! We love her!"