State Farm® Insurance Agent Susan Balderson

"Penny was very helpful with my quote for me, saving money where we could, & purchasing my policy! Definitely satisfied"

"Kim explained an was very helpful an patient. Thanks Kim"

"Kim was excellent to work with. Professional and prompt service."

"Kimberly Atwood was so so helpful and got me the cheapest and best quote I could find!! 10/10 recommend them for the best customer service and insurance!"

"Absolutely the worst insurance agent I have had since I've been driving. They always come up with some reason or excuse to jack the rates up. No accidents or tickets in 7+ years. Never late. Once I adjust my coverages to get my rate down after 2 months I recieved a solicitation call from someone at the office saying I could add a life insurance policy with no rate increase and I would get $0 deductible instead of the $1k I had. Then was told I had to pay a fee that day to be eligible and I did. Well the story was too good to be true. My rate did increase over $40 and I've been paying for the change in policy and their explanation is "sorry for the miscommunication, it doesn't take effect until October". Which doesn't make sense why would I pay for a policy that's not in effect for several months, furthermore why did my rate increase at all. That was never explained. Miscommunication??? I don't think so. Shady salespeople is more like it. 🤔But it's the law, you gotta have insurance🤷‍♂️"

"Penny made insuring my vehicle super easy!"

"I am so thankful that Kim helped me get exactly what I needed. She is very patient and courteous. She definitely is my go to person..."

"Susan was great!!!!! She is very pleasant and will try to help to get you the best rates."

"Susan Balderson, and everyone at this State Farm Insurance Agency, has been very helpful and great to work with."

"Penny has been amazing! I do so appreciate her communication about my auto and rental insurance!"

"The tow was smooth and efficient. I received services fairly quickly and had no issues. 10/10 would recommend"

"It was a pleasure working with the State Farm team. Starting from the intro call to the finalization of the policy, Communication was open and clear, very responsive, answered all my questions and made the process feel very seamless. I will absolutely recommend working with this team. Thank you, Penny for all your help. Appreciate it."

"Penny helped me get the right car insurance and was very easy to communicate with."

"Always pleasant service and helpful. Any time I've contacted. Kimberly set up a new car on my policy today with no problems ! Highly recommend their insurance company"

"Penny Robertson provided cost estimates while I was looking for a new vehicle, and then helped me seamlessly add the vehicle to my policy once I purchased. She provided timely accurate information and was a pleasure to work with."

"Kim was absolutely amazing !!! Great customer service highly recommend!!!"

"Penny has been amazing! She has been professional, answered all of our questions and set us up as a new client for auto, homeowners and life insurance. Not to mention saved us a bunch of money!! She was quick to get back to us and has been wonderful to work with. If your looking for insurance or even if your just trying to compare prices give her a call, you will not be disappointed!"

"Kim was very professional and kind. Does her job extremely well. I has a satisfying experience with her."

"Very nice and respectful environment love it and always polite and courteous when I come into the door . Can't thank you enough everyone's very nice and professional when we come into the office."

"Been a pleasure to deal with. Been with State farm for 20+ years new to VA and Susan's office. Happy to have a responsive agent to handle my ever changing needs."

"Penny was wonderful!"

"Absolutely amazing so very helpful in getting insurance made everything easy. Wonderful people to talk to. Thank you so much Penny"

"I am very impressed with State Farm, their rates on insurance is absolutely amazing. I had the pleasure of speaking with Kim, she was very knowledgeable, helpful and very patient with me, by the time we ended our meeting, I purchased car insurance, renter’s insurance and life insurance, I feel very confident and secure with State Farm and extremely satisfied with the rates, very hard to beat. Not only did Kim walk me through the process with patience and support, she also gave me excellent feedback on being a mother of a special needs child, but she also gave me a few resources to aid in assisting my child. She is excellent."

"Kim Atwood is always wonderful to work with. She never hesitates to help you a and always does so in a timely manner way to go, Kim Also I received a call from Horatio today the sale person at Southern Team and he commented how friendly and helpful Kim was when he spoke with her! You are wonderful kim!"

"Have only ever dealt with them over the phone but they have always been pleasant to deal with."